Here are three ways that we provide high quality customer service to strengthen our brand reputation and build loyalty among our clientele.
1. Reply to emails and phone calls immediately. When a prospective client reaches out for the first time, and doesn’t hear back that same day, they may very well move on. Today’s clients are looking for fast responses to questions from someone who cares.
2. Exercise unparalleled transparency. The more transparent a real estate professional is when working with a client, the more trust they will gain. “There’s no excuse for neglecting to disclose anything.
3. Focus solely on your clients. Customer service consultants suggests getting to know clients on a personal level, like a bartender, doorman, or hairstylist would. Work on remembering details like the names of their children or pets. True personal service will differentiate your brand.